In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name, address, copies of passports, any special needs/dietary requirements etc.
We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, Property owners, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them or by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons).
Nikolai Travel will pass the information onto our suppliers once we received all the information. Our suppliers or other principal’s that use your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy if you would like to see it.
You are entitled to a copy of your information held by us. If you would like to see this, please ask us.
We will hold your information, where collected by us, and may use it to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches please unsubscribe by sending an email to firstname.lastname@example.org with UNSUBSCRIBE in the subject line.
In order to maintain a quality of service for customers and a better user experience, Nikolai Travel collects certain information about visitors to its website using cookies. A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie.
Nikolai Travel utilises third-party tracking applications such as Google Analytics which provide information on website traffic and behaviour patterns to help maintain a better user experience. Google Analytics measures and analyses traffic to the website including unique visitors and information on visitor sessions. Ad insight collects information about visitor behaviour and how users engage with the website.
Should you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings. You can also visit www.aboutcookies.org to find out more.
Phone calls may be recorded for training and monitoring purposes, but we inform callers of this at the time of calling.